Refund policy

This refund policy explains how to get a refund for a Factory Demo purchase. Where you bought decides who handles the refund.

How do I get a refund for a web purchase?

Web purchases are sold by Paddle.com, our reseller and Merchant of Record. You can ask for a full refund within 14 days of a purchase or renewal, with no reason needed. Use the link in your Paddle receipt email or contact Paddle at paddle.net. After a refund, premium ends on the web purchase.

How do I get a refund for an App Store purchase?

Apple handles refunds for App Store purchases. Request one at reportaproblem.apple.com with the Apple account that made the purchase. We cannot issue App Store refunds ourselves.

How do I get a refund for a Google Play purchase?

Google handles refunds for Google Play purchases. Within 48 hours you can request one in the Play Store order history; after that, follow Google Play’s refund help page. Contact us at [email protected] if Google sends you to the developer.

How long does a refund take?

Refunds usually appear on your statement within 5 to 10 business days, depending on your bank and payment method.

Does cancelling give me a refund?

Cancelling stops the next renewal. It does not refund the current period, but premium stays active until that period ends.

Who can I ask?

Write to [email protected] and include the date of the purchase and where you bought it. Never send payment card numbers.