Factory Demo support
Factory Demo support answers questions about the app, purchases and your data. Most answers are on this page: how to restore a purchase, how to delete your data and how to cancel premium. If your question is not answered here, send a message with the form below and it reaches the Dulger Labs support inbox.
How do I restore a purchase?
To restore a Factory Demo purchase, open Settings in the app and tap Restore purchases. Use the same Apple or Google account that made the purchase. If you bought premium on this website, open the redemption link from your receipt email on the phone where the app is installed.
How do I delete my data?
Factory Demo keeps your entries on your phone. To delete all of them, open Settings, tap Delete all data and confirm. This cannot be undone and does not cancel a subscription. The delete your data page explains what is removed and what stays with the app stores.
Send us a message
Frequently asked questions
How fast do you reply?
Messages are read by the studio owner and answered by email, usually within a few working days.
Which information should I include?
Include your phone model, the app version from Settings, and what you expected to happen. Never send passwords or payment card numbers.
Can I cancel premium here?
Subscriptions are cancelled in the App Store, Google Play or from the web receipt email, depending on where you bought them.